Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AHCMER302A Mapping and Delivery Guide
Provide advice on hardware products

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency AHCMER302A - Provide advice on hardware products
Description This unit covers the process of providing advice on hardware products and defines the standard required to: advise customers as to the range of products available for their specific application/environment; engage with and give advice to customers; ensure that the advice, product type, application and suitability are understood by the customer; encourage add on sales; organise the demonstration of products; represent the enterprise in a professional manner when dealing with customers.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit will be carried out with limited supervision within enterprise guidelines and legislation.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify customer needs
  • Appropriate interpersonal skills are used to accurately identify customer needs.
  • Customer enquiries are handled courteously and promptly in accordance with enterprise procedures and industry requirements.
  • Available products are matched to customer needs.
  • Knowledge and understanding of hardware products is actively and regularly researched and updated from authoritative sources.
       
Element: Provide product advice
  • Advice that addresses customer needs is provided to customers in a timely and professional manner.
  • Products that may meet customer needs are appropriately exhibited to customer.
  • Alternative and additional products and services are suggested as necessary.
  • Customers concerns and questions are addressed sensitively in line with enterprise requirements.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:

advise customers as to the range of products available for their specific application/environment

engage with and give advice to customers

ensure that the advice, product type, application and suitability are understood by the customer

encourage add on sales

organise the demonstration of products

represent the enterprise in a professional manner when dealing with customers.

Context of and specific resources for assessment

Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communicate using a range of interpersonal skills, including questioning and attentive listening skills

relate to people from a range of social, cultural and ethnic backgrounds, and of varying physical and mental abilities

assess and demonstrate cost benefits

research supplier information

safely lift, carry and handle products

use literacy skills to read, interpret and follow organisational policies and procedures, follow sequenced written instructions, record accurately and legible information collected and select and apply procedures for a range of tasks

use numeracy skills to estimate, calculate and record routine workplace measures

use interpersonal skills to work with and relate to people from a range of cultural, social and religious backgrounds and with a range of physical and mental abilities.

Required knowledge

customer service and selling techniques

systems and procedures for the safe handling of products

enterprises business values, structure, products and services

industry terminology for products

requirements of local or specific customers

relevant requirements of Occupational Health and Safety (OHS), industry, fair trading, trade practices, sales of goods, public liability and environmental legislation.

The range statement relates to the unit of competency as a whole.

Advice may include:

advice on building products such as:

timber

cement

colorbond

galvanised

zincalume

fibrous cement cladding

roofing materials

insulation and damp-proofing materials

pre-fabricated buildings

small hardware items.

advice on irrigation and stock water supply systems.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Appropriate interpersonal skills are used to accurately identify customer needs. 
Customer enquiries are handled courteously and promptly in accordance with enterprise procedures and industry requirements. 
Available products are matched to customer needs. 
Knowledge and understanding of hardware products is actively and regularly researched and updated from authoritative sources. 
Advice that addresses customer needs is provided to customers in a timely and professional manner. 
Products that may meet customer needs are appropriately exhibited to customer. 
Alternative and additional products and services are suggested as necessary. 
Customers concerns and questions are addressed sensitively in line with enterprise requirements. 

Forms

Assessment Cover Sheet

AHCMER302A - Provide advice on hardware products
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AHCMER302A - Provide advice on hardware products

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: